Automatic emails to clients about tickets and toner orders
Avoid phone calls from clients informing them automatically about status of service calls and consumable replacements.
Problem
When a client notices that is running out of toner he may call you just to see if you have already taken care of. They know you are monitoring their printers, but they call you just in case.
Automatic email notifications
When we receive a service maintenance request or a low toner alert form the printer, we get a new event into our system. By changing the status of that event, we could trigger a pre-set email to the client automatically.
Status notification: In process
When status is set to "in process" the client will receive one email informing that we are taking care of the maintenance request or the toner alarm.
Status notification: Done
When status is set to "dones" the client will receive one email informing that the new toner is on the way and he will receive it in a couple days.
Customization
Email templates will be customized with your logo and text, so your clients know it's your company that is keeping them informed.