Custom Code


Tech questions normally asked

Driver installation

Download client software here 

Press "screenshots" to see the security messages that Windows will show you.

Running the installer will pop up this screen. Type in your license and a code that will help you to easily identify your client.

Once installed, this screen will show up while doing a network scan for network printers. Click "Scan network" if it hasn't started on its own.

If a printer is missing, you can add it manually in "Add printer" indicating the IP of the printer.

You may need to add an extra range of IP's. Hit subnet i the menu and add a new set of IP's to scan for printers.  

It is important that the 2 green icons appear that indicate good communication with the server. Sometimes the second icon takes a few secods to show up. 

If there are communication issues, open the monitor to see details of the possible error. See below. 

Press the Test key. Details of any errors will appear on this screen.

If the firewall blocks communications, you will need to create an exception or permission. If any file fails, it may be that the antivirus has deleted or blocked it. You have to create an exception in the antivirus.

What to do if a printer does not report?

Simply hit the "All" filter button to see if it's listed as "out of contract."

If so, click on the pencil icon to edit and mark as "under contract" and it will appear. If it's Stopped, you can also recover it with "recover".

Yes. Go to the next step.

No. Check if the driver at the client side is properly installed and communicates well with the server. If not, check antivirus or firewall.

Yes. Go to the next step.

No.It may be that this model is not yet approved. Send us a ticket with the exact model, serial number and customer code. In 1 business day you will receive a response.

Yes. Go to the next step.

No. If the color and black counters are zero, the printer will not report. The counter must have at least 1 print to be able to report. Simply print at least one color and one black copy and the printer will report in next reading.

Envíanos un correo a support[@] con todos los datos que tengas y te ayudaremos. 

From Web Manager

Important: Clients that have AMR installed on their own network, in order to provide access from outside the network, must have an open port. Customers who have AMR in the cloud, can give access to end users directly.

To give access to a final client so that they can see their printers in a reduced interface, you must create a user associated with a client code or installation.

Instructions: Users / New end users / search for a client or installation / press the edit icon / indicate credentials.

If the "Install code" checkbox is marked, this user will only have access to the printers associated with this installation. For example, if the client has multiple sites, a user might see only the printers from one site. Other users could see all the equipment associated with a client code, regardless of the location.

To delete "lost" and or "stopped" printers in bulk can be done in a snap.

Menu: Setup / Clean DB tab / Make a backup first ba safe / Press button 2 or 3 or both.

Changes can be made to the client driver remotely, taking into account that any feedback will have a delay of about 10 minutes.

You can add a printer, disable an installation or make a network scanner for example.

Menu: Installs / search for the installation corresponding to the client / press the gear icon.

At the top right you will see the time since the last connection. If this time is greater than 10 minutes, it means that the driver is not connected. It could be that the computer is turned off or there is a communication issue. Perhaps the antivirus. For any change to take effect, it is essential to have communication with the driver.

In the "Send order" dropdown you can choose the order you want to send. For example to add a printer: "Add new printer" and indicate the IP.

If you send "Scan for printers" it is possible that the antivirus detects excessive network traffic and blocks the driver.
It is better to turn "Discovery" ON to make a slower scan and check again after a few hours.

To receive maintenance alerts by email, it can be configured as follows:

Menu: Setup / SMTP setup / indicate the credentials of the outgoing mail and, above all, leave the "Activate alerts" checkbox checked.
Also enter an administration email to receive notifications.
By pressing "Save" the data will be saved and a test email will be sent.

Once saved, you can your emial inbox or also check the Log if the mail has been sent correctly. If "eml_err" appears in the subject, it didn't come thought and if "eml_ok" comes out, everything should be fine.

Go to the "Email alerts" tab and fill in the emails where you want to receive notifications to.
The first 4 fields correspond to the printers marked as "Under contract". The bottom 2 are for out-of-contract printers. If they are left blank, no email will be sent.

Type in a valid path to save the backup, If so, a copy will automatically be saved every day.
If another frequency is required, send us a ticket to change it.
By default backups are kept for 30 days. After 30 days they will be deleted automatically.

For cloud servers, an FTP can be set up for backup.
Send us a ticket for help. 

When the "amr downloader" service is stopped, a message like this appears on the screen.

Possible reasons:
Lack of hard drive space.
SQL failures. The best way to know what exactly is happening is to check the system log that is saved in the folder: C:/last_amr/ with the date of the day in the file name.
You can email it to us at support[a] with an explanation of the problem.

All the details with examples of the APIs are on this page: API's  .

Open a ticket