Tag: gestion impresoras

HP Equivalent Impressions from usage page report

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Which counter should I pick with HP printers? equivalent impressions / total pages

When it comes to billing meter readings, some dealers bill 1 click per page, no matter the paper size. This very much depends on your agreement or contract with your customer. Legal or A4 is always counted as one click, right?. The point is wheater you charge 2x per A3 or Large paper size and one half for A5 or small paper size.
The HP page Usage Page report shows both meter reading size by size and also an addition with the Equivalent Impressions page count.

For some reason, you maight want to bill the total page count or the Equivalent Impressions. 
Note that softwares that use SNMP technology to read meters do count motor turns wich is simialr to page counts but not exaclty. Users will check the papge count report shown in the printer website and that's the one AMR collects. Wat you see is what you get approach.

The solution

At AMR Printer Management Software came up with a solution where you can chose wich meter reading you like to bill. By default you have a total page count and you can also select the  Equivalent Impressions page count for some other printers.

Most probably , you already have a contract and procedure, so we better adapt the software to your needs not the other way around.

How it works:

The DCA or Driver, collects both meter readings and you choose in the AMR Manager, wich one you get as a billing counter. Our technical support will need to activate this feature in your Manager setup so you are good to go.

Equivalent Impressions HP Print report

 Equivalent Impressions

 Equivalent Impressions

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Why printer management software fails?

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The problem

Printer management software collect printer data like meter readings, toner levels, consumables and printer errors. Data collection is done by a software that gathers info from network printers and sends it over to a central database outside the local network. A software that captures data from the local network and sends it to an external server is usually detected by the antivirus and flagged as malicious software. Antivirus are updated every 3 hours with numerous changes. When a software that works in the background to monitor printers (aka DCA) is not expressly added in the white list as an antivirus exclusion, it can be blocked very easily. The antivirus can block or even delete the executable files and printers monitoring software will stop reporting. Windows updates, can also block any monitoring software that  finds suspicious of spying the net.

The solution

The solution is to re-install the software and make sure you whitelist the Printer Management Software adding it to the list of antivirus exclusions. As a complement the AMR Driver (DCA) software-only version, we introduce AMR Cube. A software + hardware solution that provides reliability over time . Not being affected by antivirus and network changes. We include list of pros and cons of the software-only version (AMR Driver) versus the hardware + software version (AMR Cube) .
AMR Cube pros i cons EN
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Printer management: Where are you losing money?

00Automatic Meter Reading, Business efficiency, cost saving, Meter Readers, printer costs, Printer DealerTags: , , , ,

If I told you that your company is probably

losing more than $ 2,300 every month

managing printers, MDF and photocopiers.

Find attached a cost study of manual printer management including some hidden costs that you probably havent thougth about.

Costs of managing printers manually

Printer Meter readings

When you call your customers every month to ask for the printer meter readings.
Even if you send them an e-mail and wait for them to respond with the printer counters.
You are loosing money.

More than $ 1,000 per month.

Calculation for 1000 printers.
5 minutes per call (including also missed calls and re-tries)
5,000 minutes = 83h / month
Cost per month :$1,000 at $12/h – $1,800 at $ 21/h€

Enter meters into your ERP

When you have collected all the meter readings, you probably also enter all the data into your billing software manually.

More than $ 300 per month.

At 1.5 minutes per meter reading entered
1,500 minutes = 25h / month
Cost per month :$300 at $12/h – $ 525 at $ 21/h

Management of toner orders

When your customers call you to order toner, you need at least one person on the phone to manage toner orders.
Most probably some of them are urgent because they didn’t call beforehand, they just called when the printer stoped.

More than $ 1000 per month.

To manage 500 toner orders by phone per month (Average according to the AMR statistical study) At 5 minutes per order.
2,500 minutes = 41h / month
Cost per month :$500 at $12/h – $ 861 at $ 21/h

Urgent toner shipment of 1 for every 10 toner orders.
50 orders at $ 10 = $ 500 per month.

Stock toner in customers

To offer a good service you probably leave a spare toner cartridge in stock on each client.
At least some of them are out of control, hidden at some cabinet in their office.
If its a color printer that means 4 cartridges instead of 1.

More than $ 100K of tied-up capital.

If 50% are monochrome printers with an average cost per cartridge of $ 85. If the other 50% are color printers and have an average cost of $ 300 per 4 cartridges
500 x $ 85 = $ 42,500 of tied-up capital.
500 x 300 $ = $ 150,000 of tied-up capital.
Total $ 192,500 of tied-up capital.
Even if it’s only a fraction of this money, it’s a lot of of tied-up capital for nothing.

Manage tickets by phone

Your customer call you when they have an issue with their printers.
More often that not, your field technicians go on the run to fix a urgent printer breakdown.
Due to the lack of first hand information sometimes they have to return to close the ticket.

Incalculable

Cost of telephone attention.
Organization cost to cover emergencies and re-arrange scheduled maintenance.
Extra cost due to lack of precise information of the printer error.

Save more than $ 2,000 / Month by automating your printer management.

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