Printer Monitoring Service.
The purpose of installing the AMR software in the network of the client, is collecting the following data from printers: meter counts, consumable levels and other data that will be helpful for maintenance and service of the equipment.
Operation: A Driver installed in the customer’s LAN, will collect data from all printers connected to the network. Data relevant to the maintenance of the printers is transferred directly to the dealer’s database periodically.
Service includes the use AMR driver with limitation depending on the license.
Software updates included in the service.
Compatible: Works with the vast majority of printers and copy machines connected to the network. Protocol (SNMP / HTML)
Billing Software: The system can export data as plain text in CSV, XLS format. 1 customized export file for your specific billing software is included in the Premium license. Extra reports can be requested and will be billed separately.
Support: 24h response is the estimated time on weekdays. Support will be given via e-mail or phone depending on license. (premium: full support)
Approval: The system will report meter readings and other data provided by printers. If you miss any detail, please get in touch with our support team to request an approval (see website for details)
The monitored printer should be turned on and connected to the local network. The computer where the software runs must be on the network connected to the printer and with access to Internet. The AMR driver must be installed on Microsoft Windows operating system (XP SP3 or superior) with the Microsoft framework. NET 2.0 (free to download)
Bidirectional connectivity with the domain www.enviacontador.com on port 80. No antivirus or security system blocking AMR software (windows service)
Security / Privacy: Virus: AMR ensures that the AMR reading driver is free from viruses or malware that could affect the information systems on the local network.
Traffic: The company certifies that installing and running the AMR software does not affect in any significant way to the data flow and performance of the network.
Privacy: AMR certifies that the data collected from printers is strictly for the purpose of billing management and maintenance. AMR agrees not used for personal gain or to third parties any information that could be accessed in the service.
Confidentiality: The Company undertakes that the information extracted from these printers is strictly confidential and applied solely for the purposes of maintenance, billing or customer related statistics and can not be published in any form or by any means without the explicit consent of the customer .
Data: The database with all meter readings and levels will always be stored locally in a computer / server at the distributor head office.
Communications: For data transmission, the service includes the use of a communication server owned by AMR.
The duration of this contract shall be one month from the date of acceptance. After this period, this contract will automatically renew for additional periods of one month each.
Payment: The customer must pay the service during the first week of the month of service. In case of default of such payment, the service will be suspended.
Price lists of AMR include the service and a limited service support. Taxes are not included. Support will always be given remotely. AMR reserves the right to change the prices of the products and services listed on the website without prior notice.
Digital format. All software will be provided by AMR for download from the AMR website.
Disclaimer: In case of service interruption or failure in the software, AMR is not responsible for any damages or liabilities that may exceed the amount paid by the customer during the last month of service.
Intellectual property: AMR states that their programs are their exclusive property, engaging the customer and their employees not to attack directly or directly against the Intellectual Property Law.
Law: This Agreement shall be governed by, and interpreted and construed in accordance with, the substantive laws of Catalonia – Spain, conflicts of law excluded Both parties hereby irrevocably submit any disputes under this Agreement to the jurisdiction of Barcelona – Catalonia – Spain.