Usb printers are hard to monitor. (why-usb-printers-are-a-wreck)

Our client asked us to monitor 100+ printers from a Hospital. All printer where locally connected to a PC to avoid private information going into the net. All printers where located in different offices, some of them were accessible only during certain hours and different people had access to them depending on the area. In short, taking meter readings was a nightmare. 

The problem

Our client asked us to monitor 100+ printers from a Hospital. All printer where locally connected to a PC to avoid private information going into the net. All printers where located in different offices, some of them were accessible only during certain hours and different people had access to them depending on the area.

In short, taking meter readings from USB printers was a nightmare

The solution

- Fisrt we had to collect meter readings from printers. In this scenario, there were printers from different brands. Some of them could be monitored and some couldn't. The ones that could report HP, Samsung and Kyocera, needed an OEM special driver that was hard to install. Some of them just couldn't be monitored at all.   

- Happily 90% of them, had a network plug, meaning that they could be connected either to USB or to a Network.  

- The best solution we found was to create a micro network between the printer and the PC with an adapter.  It had a hardware cost (Google Ethernet USB 2.0 Adapter) installation was a snap and the software works as usual. The only thing was that it required the installation of a local AMR driver on each PC in order to collect data from each printer.

- In fact, there were other security issues that we had to solve to get through the firewall but finally our client is now happy to have all those devices connected to their printer management system. 

The benefits

All printers are now connected for automatic billing and toner management.

Automatic maintenance alarms are also available so far. Our client was happy to have those hard to reach printers streamlined in their ERP system.

Conclusion:

monitor usb printers

Tell us your problem related to printer management, and we'll take care of it. We like going the extra mile that helps your business be more productive and helps you be happy.  

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