Category: Support Driver

Set up antivirus exceptions to allow AMR driver to run.

10Support, Support Driver

Communication issues installing the AMR Driver.

If you have communication issues installing the AMR Driver, make sure antivirus is not blocking the software.

setup_error

Error Download_Post url:[http://93.189.89.231/cc/mail_1.php]

Generally it's the antivirus blocking communications with the server

Solution:

Set communication exceptions antivirus and firewalls:
• domain: www.enviacontador.com  HTTP port 80 and HTTPS port 443 (2 way allowing GET and POST)
• IP 93.189.89.231 HTTP port 80 and HTTPS port 443 (GET and POST) and UDP port 1202 and 1010 output.
• IP 93.189.95.213 HTTP port 80 and HTTPS port 443 (GET and POST) and UDP port 1202 and 1010 output.

Set antivirus exceptions:

Select the entire folder C:/Printer Driver/   and add it to the exceptions.

If you can't select the entire folder, select the following exe files:

AmrDriver.exe
winServiceAMR.exe
Master2.exe
Setup_AMR_Driver.exe
MenuAmr.exe
Info.exe

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How to uninstall AMR Driver (client)

00Support, Support Driver

Uninstall AMR Driver or agent from your client's PC.

Option 1

  • Download the unistaller here and simply run it.
  • After running the uninstaller you can delete the folder C:/DriverPrinter.

Or

Option 2

  • Right click in the AMR red icon (or if customized, the client's logo) and click Setup.
  • Enter Password (99) default
  • Click Advanced
  • Uninstall.
  • After the process, some files will still remain in the folder. You can simply delete the folder c:/Driverprinter

That's it

See screenshot: Printer Monitoring Software setup screenshots

 

 

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