Category: Printer Dealer

Did you know that 11% of toners are changed before they are empty? Some customers are throwing away YOUR money!

10Automatic Meter Reading, How to, Printer Dealer, Support, Support Manager
cambio toner antes de tiempo

Now from AMR Messages you will receive an alarm when a customer changes the toner before it’s empty.

You'd be surprised to know how many times a user changes the 4 color toners when only one or two of them are empty. If they have it available, they simply change all toners and don't care about your money.

Other users, doing maintenance duties, sometimes change the toner when it's low but not empty yet, so they don't have to run when it really runs out.

To detect and solve those ecological and economic problems, we have implemented a new feature in the AMR Messages application. It's so easy, in a new tab you will receive a message when a customer changes toner ahead of time.

You just have to request a free update of the server software and start receiving notifications of change of toner before the time.


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Printer management: Where are you losing money?

00Automatic Meter Reading, Business efficiency, cost saving, Meter Readers, printer costs, Printer DealerTags: , , , ,

If I told you that your company is probably

losing more than $ 2,300 every month

managing printers, MDF and photocopiers.

Find attached a cost study of manual printer management including some hidden costs that you probably havent thougth about.

Costs of managing printers manually

Printer Meter readings

When you call your customers every month to ask for the printer meter readings.
Even if you send them an e-mail and wait for them to respond with the printer counters.
You are loosing money.

More than $ 1,000 per month.

Calculation for 1000 printers.
5 minutes per call (including also missed calls and re-tries)
5,000 minutes = 83h / month
Cost per month :$1,000 at $12/h – $1,800 at $ 21/h€

Enter meters into your ERP

When you have collected all the meter readings, you probably also enter all the data into your billing software manually.

More than $ 300 per month.

At 1.5 minutes per meter reading entered
1,500 minutes = 25h / month
Cost per month :$300 at $12/h – $ 525 at $ 21/h

Management of toner orders

When your customers call you to order toner, you need at least one person on the phone to manage toner orders.
Most probably some of them are urgent because they didn’t call beforehand, they just called when the printer stoped.

More than $ 1000 per month.

To manage 500 toner orders by phone per month (Average according to the AMR statistical study) At 5 minutes per order.
2,500 minutes = 41h / month
Cost per month :$500 at $12/h – $ 861 at $ 21/h

Urgent toner shipment of 1 for every 10 toner orders.
50 orders at $ 10 = $ 500 per month.

Stock toner in customers

To offer a good service you probably leave a spare toner cartridge in stock on each client.
At least some of them are out of control, hidden at some cabinet in their office.
If its a color printer that means 4 cartridges instead of 1.

More than $ 100K of tied-up capital.

If 50% are monochrome printers with an average cost per cartridge of $ 85. If the other 50% are color printers and have an average cost of $ 300 per 4 cartridges
500 x $ 85 = $ 42,500 of tied-up capital.
500 x 300 $ = $ 150,000 of tied-up capital.
Total $ 192,500 of tied-up capital.
Even if it’s only a fraction of this money, it’s a lot of of tied-up capital for nothing.

Manage tickets by phone

Your customer call you when they have an issue with their printers.
More often that not, your field technicians go on the run to fix a urgent printer breakdown.
Due to the lack of first hand information sometimes they have to return to close the ticket.

Incalculable

Cost of telephone attention.
Organization cost to cover emergencies and re-arrange scheduled maintenance.
Extra cost due to lack of precise information of the printer error.

Save more than $ 2,000 / Month by automating your printer management.

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Users can easily open a ticket from the website.

10Automatic Meter Reading, How to, Printer Dealer, Support, Support ManagerTags: , , ,
Users can easily open a ticket from the website.

Avoiding user calls and even emails to report a printer malfunction will save you time and money.

Ticket management from the web, is simple enough so that your customers will always use it. Your client will save time and you will save money.

With the AMR web interface for end users , information flows bi-directionally in real time.

Printer end users can easily open a ticket in case of printer failure or from any browser.

How it works?

- The customer or end user detects a fault in any printer.

- He/She acces the website with user and password, access the list of printers and clicks on the wrench icon.

- Fills in a brief description of the error or breackdown. He/She can also indicate name and email. 

- A red traffic light with a counter appear on the control panel of the maintenance service provider (the printer's distributor).

- Opening the "Messages" app, the ticket shows up. Responsible will assign the task to a technician and modify the status to: IN PROCESS or SEND

- In real time this change of state and the associated comment, are visible to the final client or user. The date of the process is also recorded.

This way, information flows in both directions in real time without the need for telephone calls. The information is centralized and registered in a single place and accessible in a transparent manner.

Users can easily open a ticket from the website.
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Solving your clients issues with easy remote access tools (updated)

00Business efficiency, fix printer, How to, Post, Printer Dealer, Tech SupportTags: , , , , ,

Traveling to a client to solve a ticket it’s expensive. Service field technician spends precious time and money in their car. Pollution it’s also a down here.

Most likely you already heard of remote connection tools and you may even use some of them, let me share some of my experiences here with personal review.

Teamviewer
By far the best known. More info

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Ghost prints: when counter stands still and toner is consumed.

00Automatic Meter Reading, Business efficiency, cost saving, efficiency, How to, Post, printer costs, Printer Dealer, TonerTags: , , , , , , , , , , ,

ghost

Are you in the MPS cost per copy business?

Then, you may have some experience about ghooost printing. It happens specially in color laser printers, when customer decides not to print in color mode in order to save some money. What happens is that every time the printer is turned on and some times also during the working day, the printer itself runs a so called “calibrating process”. More info

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Why your field service techs will love AMR MPS software?

10Automatic Meter Reading, Business efficiency, cost saving, efficiency, new technology, Post, Printer Dealer, UncategorizedTags: , , , , , , ,

How would your field service like to have more information about every single printer. Your field service technicians will love to have extra information before they leave the office.

Check out some of the benefits from using AMR software:

benefits for Field service

More info

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What else can you sell to your customers? 3 real examples you can use.

00Business efficiency, cost saving, How to, new technology, Post, Printer Dealer, Tech SupportTags: , , , , , , ,

Did you know that you can give away free software and make money out of it?

What else can you sell to your customers
How to increase your turnover by selling other services and products to your customers.
Imaging business is not about hardware anymore, you need to be creative to add more value to your customers.
How you do that ?  Here come 3 real examples you can use to get started: More info

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Ego Printing: A new 3D printing business model.

003D printer, Fun, Modeling, new technology, Post, Printer DealerTags: , , ,

A company in my hometown, Barcelona is selling a new product: yourself.
The idea is that you go to the photo studio, get scanned with a 3D scanner and after paying 99€, a color 3D model of yourself is printed.

3d_print_ego print

www.labs3d.com

My question is: Why would you like to have a 3D printed YOU?

Different situations come to my mind … People in love leaving far away?, kids missing their parents or parents missing their kids maybe because they study or work abroad?, or grandparents missing all of them… Who knows?

Its a new business model and a new opportunity that 3D printers are bringing to us.
Check out this video and see how it works:

If you like it, feel free to share it !

The 3D print shop in Barcelona is: http://www.labs3d.com/index.html

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Does your printer needs ink transfusion? what about 1/2 liter?

00Automatic Meter Reading, Business efficiency, cost saving, efficiency, new technology, Post, printer costs, Printer Dealer, UncategorizedTags: , , , , , , , ,

Yes, there is a company called ink bags that supplies ink for your inkjet printer in bags like the ones used for blood. Yes it’s like a never ending cartridge. Instead of refilling the ink cartridge itself, they attach one bag for each color into a black box next to the printer.

blood bags printer ink refill

The system is not a as fancy (see video below) as the original ink cartridges embedded into the printer but they claim to save, around 50% if you do  the math, over the original HP cartridges. The fact is that this ink bag refilling system makes sense because they feed the new HP OfficeJet Pro-X with PageWide Technology. More info

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How to setup your push notifications

00App review, Automatic Meter Reading, Business efficiency, efficiency, How to, Meter Readers, Mobile app review, Mobile printing, new technology, Post, Printer Dealer, Tech Support, TonerTags: , , , , , , , , , , , , , , , , , , , , ,

More info

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