Category: printer costs

Printer management: Where are you losing money?

00Automatic Meter Reading, Business efficiency, cost saving, Meter Readers, printer costs, Printer DealerTags: , , , ,

If I told you that your company is probably

losing more than $ 2,300 every month

managing printers, MDF and photocopiers.

Find attached a cost study of manual printer management including some hidden costs that you probably havent thougth about.

Costs of managing printers manually

Printer Meter readings

When you call your customers every month to ask for the printer meter readings.
Even if you send them an e-mail and wait for them to respond with the printer counters.
You are loosing money.

More than $ 1,000 per month.

Calculation for 1000 printers.
5 minutes per call (including also missed calls and re-tries)
5,000 minutes = 83h / month
Cost per month :$1,000 at $12/h – $1,800 at $ 21/h€

Enter meters into your ERP

When you have collected all the meter readings, you probably also enter all the data into your billing software manually.

More than $ 300 per month.

At 1.5 minutes per meter reading entered
1,500 minutes = 25h / month
Cost per month :$300 at $12/h – $ 525 at $ 21/h

Management of toner orders

When your customers call you to order toner, you need at least one person on the phone to manage toner orders.
Most probably some of them are urgent because they didn’t call beforehand, they just called when the printer stoped.

More than $ 1000 per month.

To manage 500 toner orders by phone per month (Average according to the AMR statistical study) At 5 minutes per order.
2,500 minutes = 41h / month
Cost per month :$500 at $12/h – $ 861 at $ 21/h

Urgent toner shipment of 1 for every 10 toner orders.
50 orders at $ 10 = $ 500 per month.

Stock toner in customers

To offer a good service you probably leave a spare toner cartridge in stock on each client.
At least some of them are out of control, hidden at some cabinet in their office.
If its a color printer that means 4 cartridges instead of 1.

More than $ 100K of tied-up capital.

If 50% are monochrome printers with an average cost per cartridge of $ 85. If the other 50% are color printers and have an average cost of $ 300 per 4 cartridges
500 x $ 85 = $ 42,500 of tied-up capital.
500 x 300 $ = $ 150,000 of tied-up capital.
Total $ 192,500 of tied-up capital.
Even if it’s only a fraction of this money, it’s a lot of of tied-up capital for nothing.

Manage tickets by phone

Your customer call you when they have an issue with their printers.
More often that not, your field technicians go on the run to fix a urgent printer breakdown.
Due to the lack of first hand information sometimes they have to return to close the ticket.

Incalculable

Cost of telephone attention.
Organization cost to cover emergencies and re-arrange scheduled maintenance.
Extra cost due to lack of precise information of the printer error.

Save more than $ 2,000 / Month by automating your printer management.

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New benefits and features for AMR users

00Canon, efficiency, printer costs, TonerTags: , , , , , ,

More accessible information, more reliable consumable alarms.

AMR presents a great software update that makes it even easier to manage printers.

  • More information about toner alarms.
  • All historical at a glance to make decisions.
  • Filter to avoid false alarms.
  • Improvements of user interface in Manager, Messages and Signal.

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hp_buys_samsung_printers

HP buys Samsung printer division: This is a BOMB !

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costsTags: , ,

Let me share with you what I've learned in the Photizo group webinar : "HP buys Samsung". 5 experts have shared their profound knowledge about this big financial and industrial operation. I have taken the liberty to make a brief summary attached below.

More than 50% of the 700 attending the webinar, felt that the operation "HP buys Samsung" was revolutionary or transformative for the market.

Let's get started:

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monitor usb printers

Monitoring USB printers from a Hospital

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costsTags: ,

Usb printers are hard to monitor. (why-usb-printers-are-a-wreck)

Our client asked us to monitor 100+ printers from a Hospital. All printer where locally connected to a PC to avoid private information going into the net. All printers where located in different offices, some of them were accessible only during certain hours and different people had access to them depending on the area. In short, taking meter readings was a nightmare. 

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Konica Minolta Bizhub Press - Pro Billing counters

Konica Minolta Bizhub Press / Pro Billing counters

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costsTags: ,

Some clients with PRO printers print in such high volumes that they need weekly billing. On top of that they don't use the standard meter readings, they use the detailed meters that split paper size and ink coverage. Those meters happen to be only available in paper on site. That means sending a technician over every so often or calling the client meaning a costly followup. 

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Printer monitoring software

Printer monitoring software to manage alarms

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costs

Printer monitoring software menas nothing if we don't find the right tools to make it useful for users. The challenge here was to call the attention of printer monitoring agents over a specific task only when it was needed and let them go when it wasn't. Email was not an option because we all have tons of spam messages and can not afford to add more. Pop ups may be disturbing and after closing it down, users may forget.

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ERP_integration_3

ERP integration with your printer data. Automatically.

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costs

Our client didn't want to manually export their AMR data into their ERP System anymore. It was good for the old times when they only wanted to bill their clients once a month. Now, they wanted to use the full potential of their data and match it with their ERP system. So they contacted us for an ERP integration between AQUA and AMR.

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contador de revelados Ricoh

Collect Ricoh develop page counts instead of print counts.

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costs

One of our clients, came up to us with a problem he couldn't find a solution for. He had some older contracts where Ricoh develop page counts was required. Meters not related to color prints but to every specific color usage. Only the color that was used was counted. With new contracts they had standard print counts. The point is that they wanted to integrate both contract types into the same same system.

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Toner cartridge

Compatible toner cartridge vs genuine toner cartridges. Copy

00Canon, efficiency, printer costs, Toner

Is it worth to pay extra for genuine original toner cartridges?

It's not an easy question: Printer manufacturers may tell you their story, it's their business model. Toner cartridges re-manufacturers and the so called compatible toner cartridge manufacturers may tell you a different story. As I'm not in any of the sides, let me explain you the differences so you can make your own mind and your own choice depending on your priorities.
toner cartridge

  • Do you print Black and white or color?. Which print quality do you request?
  • Reliability. Can you afford some failures every now and then?
  • Cost: How do you pay for your toner? Cost per print/ copy or you buy the whole cartridge on your own?
  • Are you concerned about legal prosecution?  (patent infringement)
  • Sustainability and Carbon foot print. What's your choice?

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