Category: How to

delete printer

Delete printer from AMR Manager

00How to, Support, Support ManagerTags:

Delete Printer

This action will delete the selected printer from the AMR database.
If the printer is reporting every day, it will show up in the AMR Manager next time it reports (in 24 hours at most)
If the printer is not reporting. will be deleted definitely.

Delete printer from Manager

Stop reporting

You will send a message to the client driver so that the printer in that IP address will stop reporting.
If the driver is active and running, will delete the printer from its list and it will not report again.

stop reporting printer

Conclusion:

delete printer

If you want to delete one active printer, you’ll need to do both. Stop reporting and Delete Printer

 

Delete printer by mistake.

If you deleted a printer by error, simply wait 24h and it will show up again.

You can also look for another pinter from the same installation and force a meter reading now with Send Counters. It will send a meter reading of all printers in that site, included the one you deleted by accident.

You can also search in the install list and force a meter reading now. 

The response time of a reading, if the installation is active and the printer is connected, is 10 min maximum.

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Did you know that 11% of toners are changed before they are empty? Some customers are throwing away YOUR money!

10Automatic Meter Reading, How to, Printer Dealer, Support, Support Manager
cambio toner antes de tiempo

Now from AMR Messages you will receive an alarm when a customer changes the toner before it’s empty.

You'd be surprised to know how many times a user changes the 4 color toners when only one or two of them are empty. If they have it available, they simply change all toners and don't care about your money.

Other users, doing maintenance duties, sometimes change the toner when it's low but not empty yet, so they don't have to run when it really runs out.

To detect and solve those ecological and economic problems, we have implemented a new feature in the AMR Messages application. It's so easy, in a new tab you will receive a message when a customer changes toner ahead of time.

You just have to request a free update of the server software and start receiving notifications of change of toner before the time.


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Users can easily open a ticket from the website.

10Automatic Meter Reading, How to, Printer Dealer, Support, Support ManagerTags: , , ,
Users can easily open a ticket from the website.

Avoiding user calls and even emails to report a printer malfunction will save you time and money.

Ticket management from the web, is simple enough so that your customers will always use it. Your client will save time and you will save money.

With the AMR web interface for end users , information flows bi-directionally in real time.

Printer end users can easily open a ticket in case of printer failure or from any browser.

How it works?

- The customer or end user detects a fault in any printer.

- He/She acces the website with user and password, access the list of printers and clicks on the wrench icon.

- Fills in a brief description of the error or breackdown. He/She can also indicate name and email. 

- A red traffic light with a counter appear on the control panel of the maintenance service provider (the printer's distributor).

- Opening the "Messages" app, the ticket shows up. Responsible will assign the task to a technician and modify the status to: IN PROCESS or SEND

- In real time this change of state and the associated comment, are visible to the final client or user. The date of the process is also recorded.

This way, information flows in both directions in real time without the need for telephone calls. The information is centralized and registered in a single place and accessible in a transparent manner.

Users can easily open a ticket from the website.
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Solving your clients issues with easy remote access tools (updated)

00Business efficiency, fix printer, How to, Post, Printer Dealer, Tech SupportTags: , , , , ,

Traveling to a client to solve a ticket it’s expensive. Service field technician spends precious time and money in their car. Pollution it’s also a down here.

Most likely you already heard of remote connection tools and you may even use some of them, let me share some of my experiences here with personal review.

Teamviewer
By far the best known. More info

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Ghost prints: when counter stands still and toner is consumed.

00Automatic Meter Reading, Business efficiency, cost saving, efficiency, How to, Post, printer costs, Printer Dealer, TonerTags: , , , , , , , , , , ,

ghost

Are you in the MPS cost per copy business?

Then, you may have some experience about ghooost printing. It happens specially in color laser printers, when customer decides not to print in color mode in order to save some money. What happens is that every time the printer is turned on and some times also during the working day, the printer itself runs a so called “calibrating process”. More info

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The weirdest thing in a printer challenge (Let’s have some fun!)

00Canon, fix printer, Fun, History, How to, Post, Tech Support, TonerTags: , , , ,

Some of you have spend years and even decades in the printing business, I challenge you to share your stories, with pictures if you have them, of the weirdest thing you’ve ever found in a printer.

Get inspired:

weird_printers

The funniest one will get a special price. A handmade drawing evoking for the described situation.

Share it if you like it.

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What else can you sell to your customers? 3 real examples you can use.

00Business efficiency, cost saving, How to, new technology, Post, Printer Dealer, Tech SupportTags: , , , , , , ,

Did you know that you can give away free software and make money out of it?

What else can you sell to your customers
How to increase your turnover by selling other services and products to your customers.
Imaging business is not about hardware anymore, you need to be creative to add more value to your customers.
How you do that ?  Here come 3 real examples you can use to get started: More info

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3D Print Your Own Jet Engine.

003D printer, Fun, How to, PostTags:

Download, 3D print and Play

GE let you play with a man powered jet engine. Download files here 

3D print jet engine toy

source: GE

GE is investing in a new plant to mass produce 3D printed parts for jet engines:

Equipment installation will begin in late 2014 and production of additive components will begin in 2015. By the end of 2015, the plant could have as many as 10 printing machines with the potential to grow to more than 50 printers and occupy a third of the facility at full capacity.

more…

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How to setup your push notifications

00App review, Automatic Meter Reading, Business efficiency, efficiency, How to, Meter Readers, Mobile app review, Mobile printing, new technology, Post, Printer Dealer, Tech Support, TonerTags: , , , , , , , , , , , , , , , , , , , , ,

More info

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