Category: Business efficiency

Printer management: Where are you losing money?

00Automatic Meter Reading, Business efficiency, cost saving, Meter Readers, printer costs, Printer DealerTags: , , , ,

If I told you that your company is probably

losing more than $ 2,300 every month

managing printers, MDF and photocopiers.

Find attached a cost study of manual printer management including some hidden costs that you probably havent thougth about.

Costs of managing printers manually

Printer Meter readings

When you call your customers every month to ask for the printer meter readings.
Even if you send them an e-mail and wait for them to respond with the printer counters.
You are loosing money.

More than $ 1,000 per month.

Calculation for 1000 printers.
5 minutes per call (including also missed calls and re-tries)
5,000 minutes = 83h / month
Cost per month :$1,000 at $12/h – $1,800 at $ 21/h€

Enter meters into your ERP

When you have collected all the meter readings, you probably also enter all the data into your billing software manually.

More than $ 300 per month.

At 1.5 minutes per meter reading entered
1,500 minutes = 25h / month
Cost per month :$300 at $12/h – $ 525 at $ 21/h

Management of toner orders

When your customers call you to order toner, you need at least one person on the phone to manage toner orders.
Most probably some of them are urgent because they didn’t call beforehand, they just called when the printer stoped.

More than $ 1000 per month.

To manage 500 toner orders by phone per month (Average according to the AMR statistical study) At 5 minutes per order.
2,500 minutes = 41h / month
Cost per month :$500 at $12/h – $ 861 at $ 21/h

Urgent toner shipment of 1 for every 10 toner orders.
50 orders at $ 10 = $ 500 per month.

Stock toner in customers

To offer a good service you probably leave a spare toner cartridge in stock on each client.
At least some of them are out of control, hidden at some cabinet in their office.
If its a color printer that means 4 cartridges instead of 1.

More than $ 100K of tied-up capital.

If 50% are monochrome printers with an average cost per cartridge of $ 85. If the other 50% are color printers and have an average cost of $ 300 per 4 cartridges
500 x $ 85 = $ 42,500 of tied-up capital.
500 x 300 $ = $ 150,000 of tied-up capital.
Total $ 192,500 of tied-up capital.
Even if it’s only a fraction of this money, it’s a lot of of tied-up capital for nothing.

Manage tickets by phone

Your customer call you when they have an issue with their printers.
More often that not, your field technicians go on the run to fix a urgent printer breakdown.
Due to the lack of first hand information sometimes they have to return to close the ticket.

Incalculable

Cost of telephone attention.
Organization cost to cover emergencies and re-arrange scheduled maintenance.
Extra cost due to lack of precise information of the printer error.

Save more than $ 2,000 / Month by automating your printer management.

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News from Konica Minolta. Everything but printing.

00Business efficiency, Customized solutions, Mobile app review, new technologyTags: , , , , ,

On October 24th I was invited to the new product presentation of  Konica Minolta in Barcelona.

At the end of the introductory session we were had a pleasant surprise: a session of African drums led by 3 Africans and followed by all the assistants. It was really fun to see a all the executives and middle-aged men dressed in suits and ties playing the drum like crazy. (In the end I attach a video)

Impresion con relieveEmbossed print starting from one unit.

The novelty is that Konica’s professional printing services can now offer embossed prints without requiring large quantities, that is, starting from one unit.

Web user interface for ordering prints within the company.

It is a web environment from which an employee of a large company or institution can order business cards, brochures, bookbinders, etc. It is an internal virtual store. It allows a flow of approval of costs by the superior and an exact control of the work done by the reproduction center. The recipient of the order can be an internal reprography center or an external company.

Camaras con procesadorSecurity cameras with multiple sensors and a processor.

Mobotix, are security cameras with dual sensors (Monochrome infrared, Color) full of sensors: thermal camera, IR movement, accelerometer, microphone and speaker. All combined with powerful software allows you to control a flow of customers in a parking lot or in the building hall. Detect fire or intruders in unauthorized areas. We saw an example where it detects fire and after 5 seconds it triggers the alarm.

More info

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hp_buys_samsung_printers

HP buys Samsung printer division: This is a BOMB !

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costsTags: , ,

Let me share with you what I've learned in the Photizo group webinar : "HP buys Samsung". 5 experts have shared their profound knowledge about this big financial and industrial operation. I have taken the liberty to make a brief summary attached below.

More than 50% of the 700 attending the webinar, felt that the operation "HP buys Samsung" was revolutionary or transformative for the market.

Let's get started:

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monitor usb printers

Monitoring USB printers from a Hospital

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costsTags: ,

Usb printers are hard to monitor. (why-usb-printers-are-a-wreck)

Our client asked us to monitor 100+ printers from a Hospital. All printer where locally connected to a PC to avoid private information going into the net. All printers where located in different offices, some of them were accessible only during certain hours and different people had access to them depending on the area. In short, taking meter readings was a nightmare. 

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Konica Minolta Bizhub Press - Pro Billing counters

Konica Minolta Bizhub Press / Pro Billing counters

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costsTags: ,

Some clients with PRO printers print in such high volumes that they need weekly billing. On top of that they don't use the standard meter readings, they use the detailed meters that split paper size and ink coverage. Those meters happen to be only available in paper on site. That means sending a technician over every so often or calling the client meaning a costly followup. 

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Printer monitoring software

Printer monitoring software to manage alarms

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costs

Printer monitoring software menas nothing if we don't find the right tools to make it useful for users. The challenge here was to call the attention of printer monitoring agents over a specific task only when it was needed and let them go when it wasn't. Email was not an option because we all have tons of spam messages and can not afford to add more. Pop ups may be disturbing and after closing it down, users may forget.

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ERP_integration_3

ERP integration with your printer data. Automatically.

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costs

Our client didn't want to manually export their AMR data into their ERP System anymore. It was good for the old times when they only wanted to bill their clients once a month. Now, they wanted to use the full potential of their data and match it with their ERP system. So they contacted us for an ERP integration between AQUA and AMR.

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contador de revelados Ricoh

Collect Ricoh develop page counts instead of print counts.

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costs

One of our clients, came up to us with a problem he couldn't find a solution for. He had some older contracts where Ricoh develop page counts was required. Meters not related to color prints but to every specific color usage. Only the color that was used was counted. With new contracts they had standard print counts. The point is that they wanted to integrate both contract types into the same same system.

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IOT versus M2M. What’s the difference?

00Business efficiency, new technology, Post

M2M it’s a geek word used in the last years related to communications between machines, i.e.: Machines connected a service support to report failures and need for maintenance.

IOT its a much newer term used related to things, aka moisture sensors, thermometers, domotic gadgets, movement sensors and anything with a CPU connected in any way to the Internet.

Inspired by:http://www.automationworld.com/cloud-computing/know-difference-between-iot-and-m2m

 

 

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Data leaking, hackers, malicious software? not any more!

00Automatic Meter Reading, Business efficiency, Meter Readers, Network security, new technology, PostTags: , , , , ,

AMR Secure +   The only printer management software that works within your closed network. 

 

secure+ Printer management softwareSome institutions like banks, lawyers and specially healthcare related organizations, don’t like anyone to sniff their networks. IT managers have the responsibility to keep their networks away from data leaking, hackers, and malicious software.

In the other hand we need connectivity to get things running like, printer management, maintenance, IOT and so on. More info

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