Category: Automatic Meter Reading

Did you know that 11% of toners are changed before they are empty? Some customers are throwing away YOUR money!

10Automatic Meter Reading, How to, Printer Dealer, Support, Support Manager
cambio toner antes de tiempo

Now from AMR Messages you will receive an alarm when a customer changes the toner before it’s empty.

You'd be surprised to know how many times a user changes the 4 color toners when only one or two of them are empty. If they have it available, they simply change all toners and don't care about your money.

Other users, doing maintenance duties, sometimes change the toner when it's low but not empty yet, so they don't have to run when it really runs out.

To detect and solve those ecological and economic problems, we have implemented a new feature in the AMR Messages application. It's so easy, in a new tab you will receive a message when a customer changes toner ahead of time.

You just have to request a free update of the server software and start receiving notifications of change of toner before the time.


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Printer management: Where are you losing money?

00Automatic Meter Reading, Business efficiency, cost saving, Meter Readers, printer costs, Printer DealerTags: , , , ,

If I told you that your company is probably

losing more than $ 2,300 every month

managing printers, MDF and photocopiers.

Find attached a cost study of manual printer management including some hidden costs that you probably havent thougth about.

Costs of managing printers manually

Printer Meter readings

When you call your customers every month to ask for the printer meter readings.
Even if you send them an e-mail and wait for them to respond with the printer counters.
You are loosing money.

More than $ 1,000 per month.

Calculation for 1000 printers.
5 minutes per call (including also missed calls and re-tries)
5,000 minutes = 83h / month
Cost per month :$1,000 at $12/h – $1,800 at $ 21/h€

Enter meters into your ERP

When you have collected all the meter readings, you probably also enter all the data into your billing software manually.

More than $ 300 per month.

At 1.5 minutes per meter reading entered
1,500 minutes = 25h / month
Cost per month :$300 at $12/h – $ 525 at $ 21/h

Management of toner orders

When your customers call you to order toner, you need at least one person on the phone to manage toner orders.
Most probably some of them are urgent because they didn’t call beforehand, they just called when the printer stoped.

More than $ 1000 per month.

To manage 500 toner orders by phone per month (Average according to the AMR statistical study) At 5 minutes per order.
2,500 minutes = 41h / month
Cost per month :$500 at $12/h – $ 861 at $ 21/h

Urgent toner shipment of 1 for every 10 toner orders.
50 orders at $ 10 = $ 500 per month.

Stock toner in customers

To offer a good service you probably leave a spare toner cartridge in stock on each client.
At least some of them are out of control, hidden at some cabinet in their office.
If its a color printer that means 4 cartridges instead of 1.

More than $ 100K of tied-up capital.

If 50% are monochrome printers with an average cost per cartridge of $ 85. If the other 50% are color printers and have an average cost of $ 300 per 4 cartridges
500 x $ 85 = $ 42,500 of tied-up capital.
500 x 300 $ = $ 150,000 of tied-up capital.
Total $ 192,500 of tied-up capital.
Even if it’s only a fraction of this money, it’s a lot of of tied-up capital for nothing.

Manage tickets by phone

Your customer call you when they have an issue with their printers.
More often that not, your field technicians go on the run to fix a urgent printer breakdown.
Due to the lack of first hand information sometimes they have to return to close the ticket.

Incalculable

Cost of telephone attention.
Organization cost to cover emergencies and re-arrange scheduled maintenance.
Extra cost due to lack of precise information of the printer error.

Save more than $ 2,000 / Month by automating your printer management.

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Users can easily open a ticket from the website.

10Automatic Meter Reading, How to, Printer Dealer, Support, Support ManagerTags: , , ,
Users can easily open a ticket from the website.

Avoiding user calls and even emails to report a printer malfunction will save you time and money.

Ticket management from the web, is simple enough so that your customers will always use it. Your client will save time and you will save money.

With the AMR web interface for end users , information flows bi-directionally in real time.

Printer end users can easily open a ticket in case of printer failure or from any browser.

How it works?

- The customer or end user detects a fault in any printer.

- He/She acces the website with user and password, access the list of printers and clicks on the wrench icon.

- Fills in a brief description of the error or breackdown. He/She can also indicate name and email. 

- A red traffic light with a counter appear on the control panel of the maintenance service provider (the printer's distributor).

- Opening the "Messages" app, the ticket shows up. Responsible will assign the task to a technician and modify the status to: IN PROCESS or SEND

- In real time this change of state and the associated comment, are visible to the final client or user. The date of the process is also recorded.

This way, information flows in both directions in real time without the need for telephone calls. The information is centralized and registered in a single place and accessible in a transparent manner.

Users can easily open a ticket from the website.
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hp_buys_samsung_printers

HP buys Samsung printer division: This is a BOMB !

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costsTags: , ,

Let me share with you what I've learned in the Photizo group webinar : "HP buys Samsung". 5 experts have shared their profound knowledge about this big financial and industrial operation. I have taken the liberty to make a brief summary attached below.

More than 50% of the 700 attending the webinar, felt that the operation "HP buys Samsung" was revolutionary or transformative for the market.

Let's get started:

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monitor usb printers

Monitoring USB printers from a Hospital

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costsTags: ,

Usb printers are hard to monitor. (why-usb-printers-are-a-wreck)

Our client asked us to monitor 100+ printers from a Hospital. All printer where locally connected to a PC to avoid private information going into the net. All printers where located in different offices, some of them were accessible only during certain hours and different people had access to them depending on the area. In short, taking meter readings was a nightmare. 

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Konica Minolta Bizhub Press - Pro Billing counters

Konica Minolta Bizhub Press / Pro Billing counters

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costsTags: ,

Some clients with PRO printers print in such high volumes that they need weekly billing. On top of that they don't use the standard meter readings, they use the detailed meters that split paper size and ink coverage. Those meters happen to be only available in paper on site. That means sending a technician over every so often or calling the client meaning a costly followup. 

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Printer monitoring software

Printer monitoring software to manage alarms

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costs

Printer monitoring software menas nothing if we don't find the right tools to make it useful for users. The challenge here was to call the attention of printer monitoring agents over a specific task only when it was needed and let them go when it wasn't. Email was not an option because we all have tons of spam messages and can not afford to add more. Pop ups may be disturbing and after closing it down, users may forget.

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ERP_integration_3

ERP integration with your printer data. Automatically.

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costs

Our client didn't want to manually export their AMR data into their ERP System anymore. It was good for the old times when they only wanted to bill their clients once a month. Now, they wanted to use the full potential of their data and match it with their ERP system. So they contacted us for an ERP integration between AQUA and AMR.

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contador de revelados Ricoh

Collect Ricoh develop page counts instead of print counts.

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costs

One of our clients, came up to us with a problem he couldn't find a solution for. He had some older contracts where Ricoh develop page counts was required. Meters not related to color prints but to every specific color usage. Only the color that was used was counted. With new contracts they had standard print counts. The point is that they wanted to integrate both contract types into the same same system.

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Data leaking, hackers, malicious software? not any more!

00Automatic Meter Reading, Business efficiency, Meter Readers, Network security, new technology, PostTags: , , , , ,

AMR Secure +   The only printer management software that works within your closed network. 

 

secure+ Printer management softwareSome institutions like banks, lawyers and specially healthcare related organizations, don’t like anyone to sniff their networks. IT managers have the responsibility to keep their networks away from data leaking, hackers, and malicious software.

In the other hand we need connectivity to get things running like, printer management, maintenance, IOT and so on. More info

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