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Users can easily open a ticket from the website.

10Automatic Meter Reading, How to, Printer Dealer, Support, Support ManagerTags: , , ,
Users can easily open a ticket from the website.

Avoiding user calls and even emails to report a printer malfunction will save you time and money.

Ticket management from the web, is simple enough so that your customers will always use it. Your client will save time and you will save money.

With the AMR web interface for end users , information flows bi-directionally in real time.

Printer end users can easily open a ticket in case of printer failure or from any browser.

How it works?

- The customer or end user detects a fault in any printer.

- He/She acces the website with user and password, access the list of printers and clicks on the wrench icon.

- Fills in a brief description of the error or breackdown. He/She can also indicate name and email. 

- A red traffic light with a counter appear on the control panel of the maintenance service provider (the printer's distributor).

- Opening the "Messages" app, the ticket shows up. Responsible will assign the task to a technician and modify the status to: IN PROCESS or SEND

- In real time this change of state and the associated comment, are visible to the final client or user. The date of the process is also recorded.

This way, information flows in both directions in real time without the need for telephone calls. The information is centralized and registered in a single place and accessible in a transparent manner.

Users can easily open a ticket from the website.
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Expenses reports mobile friendly. (CAPTIO app review)

00efficiency, Mobile app reviewTags: , ,

If you are a sales person and hate doing your expenses report, this is for you:

Expenses reports mobile friendly. (CAPTIO app review)If I tell you that the only thing you have to do is to take a picture of any ticket that you probably have in your wallet and the rest of your expenses report is done automatically? What would you think?

I wasn’t sure, it really could capture the data automatically from the ticket and put it into a database without any previous template. So I decided to try it myself with some tickets.

I followed the next steps with no hassle and the result really surprised me.

  • Downloaded the app and signup with my email address. Captio creates a user in their cloud.
  • From the app, I snapped a picture of some of the tickets I had in my wallet. I realized how long they are these days.
  • After a few seconds the file was sent to their cloud server to run an OCR and after a while I saw some results. It toke a long while, few minutes maybe, so I recommend you take some pictures and leave it working in the background while you do something else.
  • The free version has a 10 tickets limit so it’s only to test the app. Prices start from 8€/month for freelancers, 60€/month for small business up to 10 users and 700€/month for up companies with up to 100 users. It may look a bit pricy for an app but it really frees you from a pain in the * hassle.
  • Yes a couple tickets didn’t came trough but they where really wrinkled ones. I deleted them and tried again. You can also upload a manual ticket.
  • At the end of the process, you can mark some or all of the tickets and send them via email to your book keeper and it automatically add them and send the total amount. If you have a company account, your accountant will be able to get them in their account, so you don’t even have to send them over. You can also ask for the approval of your boss. He will be able to confirm them and pass them over to the appropriate department.

I would definitely recommend Captio to anyone who likes working in the field and hates the paperwork thats normally left behind and suddenly has to be done on the weekend before the end of the month. It’s also interesting for accountants that don’t like to go behind the sales team. Or to anyone that likes to automate back-office jobs.

See the result of our Quiz here:

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News from Konica Minolta. Everything but printing.

00Business efficiency, Customized solutions, Mobile app review, new technologyTags: , , , , ,

On October 24th I was invited to the new product presentation of  Konica Minolta in Barcelona.

At the end of the introductory session we were had a pleasant surprise: a session of African drums led by 3 Africans and followed by all the assistants. It was really fun to see a all the executives and middle-aged men dressed in suits and ties playing the drum like crazy. (In the end I attach a video)

Impresion con relieveEmbossed print starting from one unit.

The novelty is that Konica’s professional printing services can now offer embossed prints without requiring large quantities, that is, starting from one unit.

Web user interface for ordering prints within the company.

It is a web environment from which an employee of a large company or institution can order business cards, brochures, bookbinders, etc. It is an internal virtual store. It allows a flow of approval of costs by the superior and an exact control of the work done by the reproduction center. The recipient of the order can be an internal reprography center or an external company.

Camaras con procesadorSecurity cameras with multiple sensors and a processor.

Mobotix, are security cameras with dual sensors (Monochrome infrared, Color) full of sensors: thermal camera, IR movement, accelerometer, microphone and speaker. All combined with powerful software allows you to control a flow of customers in a parking lot or in the building hall. Detect fire or intruders in unauthorized areas. We saw an example where it detects fire and after 5 seconds it triggers the alarm.

More info

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New benefits and features for AMR users

00Canon, efficiency, printer costs, TonerTags: , , , , , ,

More accessible information, more reliable consumable alarms.

AMR presents a great software update that makes it even easier to manage printers.

  • More information about toner alarms.
  • All historical at a glance to make decisions.
  • Filter to avoid false alarms.
  • Improvements of user interface in Manager, Messages and Signal.

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hp_buys_samsung_printers

HP buys Samsung printer division: This is a BOMB !

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costsTags: , ,

Let me share with you what I've learned in the Photizo group webinar : "HP buys Samsung". 5 experts have shared their profound knowledge about this big financial and industrial operation. I have taken the liberty to make a brief summary attached below.

More than 50% of the 700 attending the webinar, felt that the operation "HP buys Samsung" was revolutionary or transformative for the market.

Let's get started:

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monitor usb printers

Monitoring USB printers from a Hospital

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costsTags: ,

Usb printers are hard to monitor. (why-usb-printers-are-a-wreck)

Our client asked us to monitor 100+ printers from a Hospital. All printer where locally connected to a PC to avoid private information going into the net. All printers where located in different offices, some of them were accessible only during certain hours and different people had access to them depending on the area. In short, taking meter readings was a nightmare. 

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Konica Minolta Bizhub Press - Pro Billing counters

Konica Minolta Bizhub Press / Pro Billing counters

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costsTags: ,

Some clients with PRO printers print in such high volumes that they need weekly billing. On top of that they don't use the standard meter readings, they use the detailed meters that split paper size and ink coverage. Those meters happen to be only available in paper on site. That means sending a technician over every so often or calling the client meaning a costly followup. 

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Printer monitoring software

Printer monitoring software to manage alarms

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costs

Printer monitoring software menas nothing if we don't find the right tools to make it useful for users. The challenge here was to call the attention of printer monitoring agents over a specific task only when it was needed and let them go when it wasn't. Email was not an option because we all have tons of spam messages and can not afford to add more. Pop ups may be disturbing and after closing it down, users may forget.

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ERP_integration_3

ERP integration with your printer data. Automatically.

00Automatic Meter Reading, Business efficiency, Customized solutions, efficiency, Meter Readers, printer costs

Our client didn't want to manually export their AMR data into their ERP System anymore. It was good for the old times when they only wanted to bill their clients once a month. Now, they wanted to use the full potential of their data and match it with their ERP system. So they contacted us for an ERP integration between AQUA and AMR.

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