Printer management software collect printer data like meter readings, toner levels, consumables and printer errors. Data collection is done by a software that gathers info from network printers and sends it over to a central database outside the local network. A software that captures data from the local network and sends it to an external server is usually detected by the antivirus and flagged as malicious software.
Antivirus are updated every 3 hours with numerous changes. When a software that works in the background to monitor printers (aka DCA) is not expressly added in the white list as an antivirus exclusion, it can be blocked very easily. The antivirus can block or even delete the executable files and printers monitoring software will stop reporting. Windows updates, can also block any monitoring software that finds suspicious of spying the net.
This action will delete the selected printer from the AMR database. If the printer is reporting every day, it will show up in the AMR Manager next time it reports (in 24 hours at most) If the printer is not reporting. will be deleted definitely.
You will send a message to the client driver so that the printer in that IP address will stop reporting. If the driver is active and running, will delete the printer from its list and it will not report again.
If you want to delete one active printer, you’ll need to do both. Stop reporting and Delete Printer
Delete printer by mistake.
If you deleted a printer by error, simply wait 24h and it will show up again.
You can also look for another pinter from the same installation and force a meter reading now with Send Counters. It will send a meter reading of all printers in that site, included the one you deleted by accident.
You can also search in the install list and force a meter reading now.
The response time of a reading, if the installation is active and the printer is connected, is 10 min maximum.
Now from AMR Messages you will receive an alarm when a customer changes the toner before it’s empty.
You'd be surprised to know how many times a user changes the 4 color toners when only one or two of them are empty. If they have it available, they simply change all toners and don't care about your money.
Other users, doing maintenance duties, sometimes change the toner when it's low but not empty yet, so they don't have to run when it really runs out.
To detect and solve those ecological and economic problems, we have implemented a new feature in the AMR Messages application. It's so easy, in a new tab you will receive a message when a customer changes toner ahead of time.
You just have to request a free update of the server software and start receiving notifications of change of toner before the time.
When you call your customers every month to ask for the printer meter readings.
Even if you send them an e-mail and wait for them to respond with the printer counters.
You are loosing money.
More than $ 1,000 per month.
Calculation for 1000 printers.
5 minutes per call (including also missed calls and re-tries)
5,000 minutes = 83h / month
Cost per month :$1,000 at $12/h – $1,800 at $ 21/h€
Enter meters into your ERP
When you have collected all the meter readings, you probably also enter all the data into your billing software manually.
More than $ 300 per month.
At 1.5 minutes per meter reading entered
1,500 minutes = 25h / month
Cost per month :$300 at $12/h – $ 525 at $ 21/h
Management of toner orders
When your customers call you to order toner, you need at least one person on the phone to manage toner orders.
Most probably some of them are urgent because they didn’t call beforehand, they just called when the printer stoped.
More than $ 1000 per month.
To manage 500 toner orders by phone per month (Average according to the AMR statistical study) At 5 minutes per order.
2,500 minutes = 41h / month
Cost per month :$500 at $12/h – $ 861 at $ 21/h
Urgent toner shipment of 1 for every 10 toner orders.
50 orders at $ 10 = $ 500 per month.
Stock toner in customers
To offer a good service you probably leave a spare toner cartridge in stock on each client.
At least some of them are out of control, hidden at some cabinet in their office.
If its a color printer that means 4 cartridges instead of 1.
More than $ 100K of tied-up capital.
If 50% are monochrome printers with an average cost per cartridge of $ 85. If the other 50% are color printers and have an average cost of $ 300 per 4 cartridges
500 x $ 85 = $ 42,500 of tied-up capital.
500 x 300 $ = $ 150,000 of tied-up capital.
Total $ 192,500 of tied-up capital.
Even if it’s only a fraction of this money, it’s a lot of of tied-up capital for nothing.
Manage tickets by phone
Your customer call you when they have an issue with their printers.
More often that not, your field technicians go on the run to fix a urgent printer breakdown.
Due to the lack of first hand information sometimes they have to return to close the ticket.
Cost of telephone attention.
Organization cost to cover emergencies and re-arrange scheduled maintenance.
Extra cost due to lack of precise information of the printer error.
Save more than $ 2,000 / Month by automating your printer management.
Avoiding user calls and even emails to report a printer malfunction will save you time and money.
Ticket management from the web, is simple enough so that your customers will always use it. Your client will save time and you will save money.
With the AMR web interface for end users , information flows bi-directionally in real time.
Printer end users can easily open a ticket in case of printer failure or from any browser.
How it works?
- The customer or end user detects a fault in any printer.
- He/She acces the website with user and password, access the list of printers and clicks on the wrench icon.
- Fills in a brief description of the error or breackdown. He/She can also indicate name and email.
- A red traffic light with a counter appear on the control panel of the maintenance service provider (the printer's distributor).
- Opening the "Messages" app, the ticket shows up. Responsible will assign the task to a technician and modify the status to: IN PROCESS or SEND
- In real time this change of state and the associated comment, are visible to the final client or user. The date of the process is also recorded.
This way, information flows in both directions in real time without the need for telephone calls. The information is centralized and registered in a single place and accessible in a transparent manner.
If you are a sales person and hate doing your expenses report, this is for you:
If I tell you that the only thing you have to do is to take a picture of any ticket that you probably have in your wallet and the rest of your expenses report is done automatically? What would you think?
I wasn’t sure, it really could capture the data automatically from the ticket and put it into a database without any previous template. So I decided to try it myself with some tickets.
I followed the next steps with no hassle and the result really surprised me.
Downloaded the app and signup with my email address. Captio creates a user in their cloud.
From the app, I snapped a picture of some of the tickets I had in my wallet. I realized how long they are these days.
After a few seconds the file was sent to their cloud server to run an OCR and after a while I saw some results. It toke a long while, few minutes maybe, so I recommend you take some pictures and leave it working in the background while you do something else.
The free version has a 10 tickets limit so it’s only to test the app. Prices start from 8€/month for freelancers, 60€/month for small business up to 10 users and 700€/month for up companies with up to 100 users. It may look a bit pricy for an app but it really frees you from a pain in the * hassle.
Yes a couple tickets didn’t came trough but they where really wrinkled ones. I deleted them and tried again. You can also upload a manual ticket.
At the end of the process, you can mark some or all of the tickets and send them via email to your book keeper and it automatically add them and send the total amount. If you have a company account, your accountant will be able to get them in their account, so you don’t even have to send them over. You can also ask for the approval of your boss. He will be able to confirm them and pass them over to the appropriate department.
I would definitely recommend Captio to anyone who likes working in the field and hates the paperwork thats normally left behind and suddenly has to be done on the weekend before the end of the month. It’s also interesting for accountants that don’t like to go behind the sales team. Or to anyone that likes to automate back-office jobs.
On October 24th I was invited to the new product presentation of Konica Minolta in Barcelona.
At the end of the introductory session we were had a pleasant surprise: a session of African drums led by 3 Africans and followed by all the assistants. It was really fun to see a all the executives and middle-aged men dressed in suits and ties playing the drum like crazy. (In the end I attach a video)
Embossed print starting from one unit.
The novelty is that Konica’s professional printing services can now offer embossed prints without requiring large quantities, that is, starting from one unit.
Web user interface for ordering prints within the company.
It is a web environment from which an employee of a large company or institution can order business cards, brochures, bookbinders, etc. It is an internal virtual store. It allows a flow of approval of costs by the superior and an exact control of the work done by the reproduction center. The recipient of the order can be an internal reprography center or an external company.
Security cameras with multiple sensors and a processor.
Mobotix, are security cameras with dual sensors (Monochrome infrared, Color) full of sensors: thermal camera, IR movement, accelerometer, microphone and speaker. All combined with powerful software allows you to control a flow of customers in a parking lot or in the building hall. Detect fire or intruders in unauthorized areas. We saw an example where it detects fire and after 5 seconds it triggers the alarm.
According to several sources HP has begun to force automatic firmware updates (13/09/2016) blocking printers with HP non-original cartridge. The printer stops printing when non-original cartridge is detected.
Let me share with you what I've learned in the Photizo group webinar : "HP buys Samsung". 5 experts have shared their profound knowledge about this big financial and industrial operation. I have taken the liberty to make a brief summary attached below.
More than 50% of the 700 attending the webinar, felt that the operation "HP buys Samsung" was revolutionary or transformative for the market.