Printer dealer.

Printer dealer managing around 1000 printers from different clients around the country

Problem:

A company based in South Africa that manage more than 1.000 printers mainly from Xerox. They sell and lease printers at a cost per click contract. Maintenance it's also included in the service pack.

They need to improve the billing process by automating their meter readings. They also wanted to improve their toner management to reduce logistics costs. And on top of that, wanted to offer premium service.

Solution:

With AMR software, they could automatically collect meter readings form their clients. Specially for the ones that where in remote places, that was a big help.

Once they had the data collected, was the time to export it automatically to their ERP software being able to invoice their clients.

Receiving alarms to procure JIT consumable delivery was also a big gain and cost reduction. Clients just got happier because everything was handled without them even noticing it.

Benefits:

Cost reduction

    Automatic meter readings for an accurate billing.
    Integration with their ERP billing software
    JIT toner delivery
    No wasted toner cartridges.
    No more parts left in deposit at the customer's

    Service
    Customer is happy because he can forget about maintenance
    Customer has access to their printers' information via web portal.

    Efficiency
    Accurate information is sent to service field technicians, so they can make wiser decisions. Maybe calling the customer and postpone a visit until the spare part comes the next day.

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